You may choose to receive your statements online by enrolling in our eStatements service. If you are an Online Banking user, you will enroll and access your eStatements through Online Banking. If you do not use Online Banking, please click here to register and access eStatements.
Keep in mind, if you opt-in for this service you will no longer receive a paper copy. When you have a new statement ready to be viewed, you will receive an email notification with a hyperlink directing you to the login page.
Frequently Asked Questions (FAQ)
What are E-Statements?
E-Statements are simply your account statements in an electronic format. This allows you to print and/or download for future reference. In addition, newsletters, special inserts and other important information are included as attached documents.
Do E-Statements contain the same information as my paper statements?
Yes. E-Statements are required to provide you with the same information as the paper statements.
What are the benefits of E-Statements?
E-Statements are fast and generally available within 24 hours from the time of processing. In comparison, paper statements are typically delayed due to printing, envelope stuffing, postage and delivery. E-Statements simplify your life with less paper clutter.
Are E-Statements legally admissible?
Yes. The E-Statements provided by HEFCU are legally admissible and contain all the required components and disclosures.
What if I change my email address or wish to discontinue the process?
Simply click on the E-Statement icon on our home page, log on, click on “Change Registration Information” and select the item you wish to change.
How do I know I successfully registered for E-Statements?
Shortly after registering you will receive an email informing you if the account is successfully registered or is pending for some additional information.
What if I forget my User Name or Password?
Go to the log-on page and click on the button “Forgot your User Name or Password” to request the information. The information will be emailed to you.
Is there a fee for using E-Statements?
No. In fact the savings produced from our members using this method goes back into higher returns and lower loan rates to all members.
How do I register for E-Statements?
Click here to register for, and access, eStatements. You will be asked to provide information, including your name, account number, social security number and date of birth, so that your identity can be verified. It is that simple!
Questions? Call us at 1-800-624-3312.