COVID-19: What can we do for our members?
IMPORTANT (updated March 24, 2020)
On March 24 and 25, 2020, due to staff shortage, our Princeton office lobby will be closed. Our call center is still functioning and representatives can assist you over the phone at 800-624-3312, option 2.
Updated March 20, 2020
For the safety of our employees and members, the following procedures are being implemented for in-branch transactions:
- Only one member will be permitted in our lobby at a time
- Please call 1-800-624-3312, option 2, to speak with a representative
- Our lobby in Mt. Holly and Princeton will close at 4pm each day; our call center will remain open until 4:30
- We are asking employees to stay home if they are experiencing a fever, cough, or shortness of breath; we also ask members exhibiting any symptoms utilize Online/Mobile Banking, Call-24 (800-551-3001), or our Call Center (800-624-3312).
We appreciate your patience and cooperation during this time.
HEFCU is committed to keeping our employees and members informed and safe. HEFCU was formed with healthcare at the core. As a normal part of our Business Continuity and Disaster Recovery planning, HEFCU has pandemic response plans and procedures in place in case we ever need to use them.
We would like to take this time to encourage our members to access your accounts from home at any time of the day or night using HEFCU@Home, our online banking platform, or our HEFCU mobile app. You can check your balances, make payments, transfer funds, deposit checks, or find the nearest ATM.
Applying for a loan can be done online as well. Once the application is approved, we are very capable of completing the closing via e-Sign so there is no need to come to the office.
We also offer our 24-hour Bank-by-Phone (800-551-3001) for you to check your balances, make transfers, or request a withdrawal. And both our loan and member service departments are available Monday through Friday from 8:30am to 4:30pm.
Having access to your funds is critical and we encourage you to have a HEFCU Share Draft Checking Account along with our VISA Debit Card; you can also opt for an ATM-only card attached to your Share Savings account.
Please be aware that during this time, scammers and fraudsters try to take advantage of the panicked public. They may pose as officials from the CDC, WHO or any other health official, asking you to click on a link in an email to confirm personal information.
They may even pose as a credit union employee asking for confidential login in information. If you receive an email, text or phone call asking for this information, PLEASE DO NOT RESPOND.
If you receive any outreach attempts of this nature, please contact us at 800-624-3312 or HEFCU@hefcu.com
For more information on COVID-19, please visit the Centers for Disease Control and Prevention at www.cdc.gov.
If you have general questions about COVID-19, call the NJ COVID-19 & Poison Center Public hotline at 1-800-962-1253 or 1-800-222-1222 or visit nj.gov/health.