Member Notice COVID-19

COVID-19:  What can we do for our members?

Update – April 23, 2020
Important Notice if you have Credit Insurance on your outstanding HEFCU Loan(s):
Your credit insurance will not cancel for non-payment until you are more than 90-days delinquent on your loan.  Consistent with New Jersey’s recent emergency bulletin, if you are experiencing any hardship from COVID-19 and would like to discuss loan modification or billing options or make alternative payment arrangements, please contact our Loan Department at (800) 624-3312, option #3, or email them at loans@hefcu.com.

Update – April 15, 2020
Looking to find out when you can expect to receive your Economic Impact Payment? Visit https://www.irs.gov/coronavirus/get-my-payment?ftag=MSFd61514f to check your status now.

Update – Week of March 30
As we continue to monitor the situation and want to provide financial services to our members all the while keeping our staff and visitors safe, we are now operating with a brand new walk-up window.  We are asking all members to fill out any forms they may need in the vestibule (one person at a time please) and then complete their transaction at the walk-up window.

Our call center is still functioning and representatives can assist you over the phone at 800-624-3312, option 2.

Please accept our sincere gratitude as we work through these trying times.

IMPORTANT (updated March 24, 2020)
On March 24 and 25, 2020, due to staff shortage, our Princeton office lobby will be closed.  Our call center is still functioning and representatives can assist you over the phone at 800-624-3312, option 2.

Updated March 20, 2020

Effective Immediately
For the safety of our employees and members, the following procedures are being implemented for in-branch transactions:

  • Only one member will be permitted in our lobby at a time
  • Please call 1-800-624-3312, option 2, to speak with a representative
  • Our lobby in Mt. Holly and Princeton will close at 4pm each day; our call center will remain open until 4:30
  • We are asking employees to stay home if they are experiencing a fever, cough, or shortness of breath; we also ask members exhibiting any symptoms utilize Online/Mobile Banking, Call-24 (800-551-3001), or our Call Center (800-624-3312).

We appreciate your patience and cooperation during this time.


HEFCU is committed to keeping our employees and members informed and safe.  HEFCU was formed with healthcare at the core.  As a normal part of our Business Continuity and Disaster Recovery planning, HEFCU has pandemic response plans and procedures in place in case we ever need to use them.

Online Services
We would like to take this time to encourage our members to access your accounts from home at any time of the day or night using HEFCU@Home, our online banking platform, or our HEFCU mobile app.  You can check your balances, make payments, transfer funds, deposit checks, or find the nearest ATM.

Applying for a loan can be done online as well.  Once the application is approved, we are very capable of completing the closing via e-Sign so there is no need to come to the office.

We also offer our 24-hour Bank-by-Phone (800-551-3001) for you to check your balances, make transfers, or request a withdrawal.  And both our loan and member service departments are available Monday through Friday from 8:30am to 4:30pm.

Having access to your funds is critical and we encourage you to have a HEFCU Share Draft Checking Account along with our VISA Debit Card; you can also opt for an ATM-only card attached to your Share Savings account.

Potential Fraud
Please be aware that during this time, scammers and fraudsters try to take advantage of the panicked public.  They may pose as officials from the CDC, WHO or any other health official, asking you to click on a link in an email to confirm personal information.

They may even pose as a credit union employee asking for confidential login in information. If you receive an email, text or phone call asking for this information, PLEASE DO NOT RESPOND.

If you receive any outreach attempts of this nature, please contact us at 800-624-3312 or HEFCU@hefcu.com

More Information
For more information on COVID-19, please visit the Centers for Disease Control and Prevention at www.cdc.gov.

Click here for a link to an article from our sponsor, NJHA, on the dos and don’ts to protect yourself.

If you have general questions about COVID-19, call the NJ COVID-19 & Poison Center Public hotline at 1-800-962-1253 or 1-800-222-1222 or visit nj.gov/health.